State-of-the-art, modern facilities
Designed with a vision to deliver patients with a convenient accessible service in one central and exclusive location, Brisbane Procedure Centre brings together exceptionally distinguished specialists, scientists and support staff to provide you with premium care and services.
Created with your comfort at the forefront, the Brisbane Procedure Centre offers a friendly, warm, and serene environment nestled in the heart of Brisbane, wherein you will have access to:
- One operating theatre
- Recovery room
- Specialist consulting rooms
- IVF Laboratory and andrology services
- City Fertility services
- Rainbow Fertility services
- Chill Egg Freeze services
- Addam Donor Bank services
The benefits of our procedure centre
Same day procedure
All patients admitted for a procedure are discharged home the same day which typically incorporates a stay of 2-4 hours.
Competitive rates
With few surgeries each day compared to large hospitals, patients enjoy the benefit of more intimate care at competitive procedure rates.
Patient care
Shorter procedure centre stays, early mobilisation and experienced nurse-led follow up means patients can recover in the comfort of their own home.
Brisbane Procedure Centre Net Promoter Score®
Satisfied patients(Promoters)
16% Neither satisfied or dissatisfied patients (Passives)
4% Unsatisfied patients (Detractors)
At Brisbane Procedure Centre we are committed to providing patients with exceptional care and we seek feedback to continually improve the service that we provide to our patients and their carer’s.
We encourage our patients to complete a survey following their procedure, and included in the survey there is a Net Promoter Score (NPS) question, Would you recommend Brisbane Procedure Centre to their family or friends?
A NPS is an index ranging from 0 to 100 and measures the willingness of patients to recommend a Procedure Centre’s services to others.
To calculate the NPS, the percentage of unsatisfied patients (or detractors) is subtracted from the percentage of satisfied patients (or advocates). The higher the score, the greater the number of satisfied patients that would recommend the hospital. To get access to the history of Brisbane Procedure Centre’s NPS, click here.
Our survey sample size for April-June 2024 was 298, with a survey response rate of 100%. The results show that 76% of respondents would highly recommend Brisbane Procedure Centre to their family or friends.
Your healthcare rights
At Brisbane Procedure Centre, your rights are outlined in the Australian Charter of Health Care Rights to ensure that your care is provided of high quality and it is safe.
Access
Access to health service is a fundamental right for everyone.
Safety
Consumers and health care providers are entitled to safe and secure health care.
Quality
Consumers have the right to receive high-quality services.
Respect
Everyone has a right to be treated with respect and not experience discrimination.
Communication
The best health outcomes come from the full and open exchange of information between consumers and health staff.
Participation
Consumers must participate in decisions and choices about their care in order to get good health outcomes.
Privacy
All participants in the health care system need to respect the privacy of other people.
Comment
Consumers have the right to comment and / or complain.
More information on your health care rights. You can also find a translated version of this document onto your language.
Acknowledgement of Country
At Brisbane Procedure Centre, we recognise the traditional custodians of the land on which our centre functions, and their Elders past, present and future. We acknowledge and respect their enduring culture and the contribution they make to the life of these regions.
We acknowledge that the Aboriginal and Torres Strait Islander people have the right to feel confident and safe in accessing the Australian healthcare system. At Brisbane Procedure Centre, we hold this as imperative at the crux of our training, education, and policy development, and acknowledge the significance of Aboriginal and Torres Strait Islander communities’ history and culture.
We are dedicated to working with local Aboriginal and Torres Strait Islander communities to recognise their specific cultural requirements and healthcare needs.
Acknowledging Aboriginal and Torres Strait Islander people is a vital facet of abolishing exclusion. Consciousness of the importance of diverse cultures and acceptance of this diversity as a part of contemporary Australia is essential to our Company culture. This improved acceptance across all facets of our society is a crucial aspect in facilitating means for a more united Australia.
